Australia Post Integration

The Australia Post integration app for Commerce7 is owned and built by a 3rd party developer (Treefrog Digital). For questions regarding orders reports, setup, or support, please contact us at support@treefrogdigital.com.

Functionality

The Australia Post app enables you to export orders in the Australia Post eParcel CSV Format.

For quick access to the topic you are looking for, click the corresponding link below:

• Setup
• App Settings
• How to export orders in the Australia Post eParcel CSV Format with the Australia Post App
• Exporting orders in the Australia Post CSV Format from the More Action option on the Orders Page
• Configuring eParcel Account and Locating Charge Code

Installing the Australia Post App

To get started, navigate to the app store in your Commerce7 admin panel and click on the Australia Post app. You need to have an Admin Owner role to see this page.

Click on the INSTALL button to install the application. 

After the installation is complete, the application will show under Reports; it will also show up as an action that can be used in the store Orders page from your admin panel.

Australia Post App Settings

Before exporting your orders in the Australia Post CSV Format, you’ll need to configure a few settings.

Head into the Reports, scroll down until you see the Australia Post Export, and click on it.

Once inside the Report, click on Settings, then click on General.

Here you’ll set up general settings for your export files. 

●      Charge Code: Type in your Charge Account; the account should be four digits. If you’re unsure what your charge account number is, you can refer to the Configuring eParcel Account and Locating Charge Account section on this documentation.

●      Signature Required?: Select from the drop-down menu if a signature is required or not when delivering a package. 

●      Email Notification: Choose the type of notification you wish to send your customers. 

○      “NONE” – no email notification is sent when the shipment is despatched

○      “DESPATCH” – a despatch email notification is sent when the shipment is despatched

○      “TRACKADV” – a track advice email notification is sent when the shipment is despatched 

●      Print Phone Number on Label: Select whether you want to print the phone number on the shipping label. 

●      Package Weight:  The default setting is 4

●      Package Description: The default setting is WINE

●      Insurance Required?: Select from the drop-down menu if the package requires insurance or not.

●      Insurance Amount: Type in the default insurance amount, for example, $100CAD; type in 100

●      Report Format: Choose between eParcel and Parcel Send Platform format

●      Authority to Leave:  Allows authority to leave (ATL) for the item.

●      Safe Drop?: Allows safe drop for the item if it is requested by the recipient

You can find more information regarding column fields here

Once you have filled out all the information, click on the Save button. 

How to Export orders in the Australia Post eParcel CSV Format with the Australia Post App

Before you export orders with the Australia Post app, we recommend you first configure the CSV import format from within the eParcel portal. It’s a simple step that you can find under the Configuring eParcel Account and Locating Charge Account.

To export orders, click on Reports, then scroll down until you see the Australian Post Export. Once inside the report 

Select a range of dates to export by selecting both a Start Date and End Date. Once you have chosen the desired dates, click on Submit. 

After submitting the report then:

1. The app will run the report, and you will get a notification stating: “Your report has been processed and will be emailed to you shortly.”
2. The report’s status will show under a list in the same window. 
3. After a couple of minutes, you will receive an email notification with a link to download the report. 

You can also download the report from the app. However, it might just take a few extra seconds or minutes for the download button to show. You should also have received the email containing your report by this time.

Keep in mind that the Download Link expires within 24 hours. 

You now have your orders in a CSV file and ready to be uploaded into Australia Post. 

Exporting orders in the Australia Post CSV format from the More Action option on the Orders Page.

You can also export your orders from the More Actions button in the Orders Page. 

On your admin panel, click on Store then Orders. Filter the orders you want to export either using the fulfillment status, more filters, or other options available, then click on More Actions

From the More Actions menu, click on Export as Australia Post.

A new window will open detailing the numbers to be exported; export orders will only contain shipping orders that are Not Fulfilled or are Partially Fulfilled. Click on the Export Orders button to start the process. Once the export is completed, you will receive an email with your CSV file.

Keep in mind that the Download Link expires within 24 hours.

You now have your orders in a CSV file and ready to be uploaded into Australia Post. 

Configuring eParcel Account and Locating Charge Code

Before you start exporting orders with the Australian Post app, you’ll need to set up some options from within your Australia Post account. 

Head into the eParcel Portal; once inside your account, head to Administration, then Merchant Location Details, and under Define Consignment CSV Import File Format, select the New Consignment CSV Import File Format.

Lastly, you’ll need to locate your Charge Code number, you will need this information to install the app. 

The charge code can be found under the Administration menu, select Contract Information, and finally scroll down until you see the Price Schedule Details, where you’ll find your four-digit code. The code should be four digits, like 9876.