Australia Post

The Australia Post integration app for Commerce7 is owned and built by a 3rd party developer (Treefrog Digital). For questions regarding orders reports, setup, or support, please contact us at support@treefrogdigital.com.


App Technical Description

The Australia Post integration generates shipping order exports in the official Australia Post eParcel CSV format. The app compiles orders within a selected date range and supports filtering to create precise export files. Once generated, the CSV file is ready for upload to the Australia Post eParcel portal.

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Setup Instructions


  1. Install the App on Commerce7
  • From the Commerce7 Admin Panel, go to Apps & Extensions, then select Apps. (You must have Admin Owner role to install the app)
  • Search for the Australia Post by Treefrog Digital, click on the app, and then click Install App.

2. Once the app is installed, click on the Settings tab.

3. Select General. Here, you’ll set up the settings for your export files:


  • Charge Code: Enter your Charge Account number. This is a four-digit number. If you are unsure of your Charge Account number, refer to the Configuring eParcel Account and Location Charge Account section of this documentation.
  • Signature Required?: Select from the drop-down menu whether a signature is required upon delivery.
  • Email Notification: Select the type of email notification to send to the customer:
    • NONE - No email notification is sent when the shipment is despatched.
    • DESPATCH - A despatch notification email is sent when the shipment is despatched.
    • TRACKADV - A tracking advice email is sent when the shipment is despatched.
  • Print Phone Number on Label: Select whether the recipient’s phone number should be printed on the shipping label. 
  • Package Weight: Enter the package weight. The default value is 4.
  • Package Description: Enter a description of the package contents. The default value is WINE.
  • Insurance Required?: Select from the drop-down menu whether insurance is required for the shipment.
  • Insurance Amount: Enter the insurance value (numbers only). For example, for $ 100 CAD, enter 100. 
  • Report Format: Select the report format: eParcel or Parcel Send Platform
  • Authority to Leave: Enable this option to allow Authority to Leave (ATL) for the shipment.
  • Safe Drop?: Enable this option to allow Safe Drop if requested by the recipient.

For more information on column fields, please visit this link.


4. Once you have filled out all the information, click Save.


Export Orders from the Australia Post app in eParcel CSV Format


Before exporting orders using the Australia Post app, ensure the CSV import format is configured in the eParcel portal. This is a one-time setup that can be completed by following the instructions in the 'Configuring eParcel Account and Locating Charge Account' section of this documentation.


  1. From the Commerce7 admin panel, click Reports, then Order Reports.
  2. Locate Australia Post Export, and click on it.

    • To export or request a report, specify a date range for the shipping orders you want to upload to Australia Post:
    • Select the Start Date for your report.
    • Select the End Date for your report.
  1. Additionally, you can filter using the Channel and Fulfillment Status option.

  1. Once you’ve selected your date range, click the blue Email Report button. A window will show up confirming the number of records it will process. Click "Email Report" to confirm the export. 
    • The system will process your request. This may take a few seconds or a few minutes, depending on the date range and the amount of information being exported.

  1. Once processing is complete, you will also receive a copy of your report by email.
    • Note: The download links in the email will expire 24 hours after they are sent
    • If you have Admin Owner permissions, you can also view your download and check its progress from the Bulk Action area, located in the app settings.

Exporting orders in Australia Post CSV format from the Orders Page


You can also export your orders directly from the Orders page using the More Actions option.


  1. From the admin panel, click Store, then select Orders. 

  1. Filter the orders you want to export using Fulfillment Status, More Filters, or other available options. 
  2. Click More Actions, then select Export as Australia Post.
    • A new window will open showing the number of orders to be exported. Only orders with a status of 'Not Fulfilled' or 'Partially Fulfilled' will be included.

  1. Click "Export Orders" to initiate the process. Once the export is complete, you will receive a copy of your report by email.
    • Note: The download links in the email will expire 24 hours after they are sent
    • If you have Admin Owner permissions, you can also view your download and check its progress from the Bulk Action area, located in the app settings.

Configuring eParcel Account and Locating Charge Code


Before exporting orders using the Australia Post app, you must configure the required settings in your Australia Post eParcel Account. 


Configuring your eParcel Settings:


  1. Log in to the eParcel Portal
  2. From the main menu, select Administration
  3. Click on Merchant Location Details
  4. Under Define Consignment CSV Import File Format, select New Consignment CSV Import File Format.


Locating your Charge Account Number:

You will also need your Charge Account number to install and use the Australia Post app.


  1. From the main menu in the eParcel Portal, select Administration
  2. Click on Contract Information
  3. Scroll down to Price Schedule Details
  4. Locate your Charge Account Number, which is a four-digit code (for example, 7050).


Importing your CSV file into eParcel Portal

  1. From the Reference Data menu, select Import Reference File.
  2. Select Import Consignment File
    • The Assign all Consignments to the next Manifest box is ticked by default. If you do not wish the consignments to be assigned to the next manifest, please uncheck this option.

  1. Click "Browse" and select the file you want to import.
  2. Click on Import. 
    • A message indicates whether the import has been completed successfully or if any errors occurred. 
  1. After you’ve imported data, click on View Log File to view the details. 
    • The log displays details at the top, including: Merchant Name, Name of the log file, Date of import, Location and name of the imported files, Error details (if errors are found), and Summary Details.
    • The error log displays errors in order by line number and indicates why a line has failed the import process. Those lines that fail due to incorrect field values, such as Suburb State and Postcode, will be marked as invalid and can be edited in the Consignments Not Despatched screen or deleted by clicking on Delete Incorrect Records from Import. Consignments that failed due to other, more critical errors must be recreated in a new CSV file and imported again.

Importing your CSV file into Parcel Send


  1. From the + New drop-down menu in the top left, choose CSV import
  2. Click Choose file, select your CSV file, then click Open.
  3. Click "Upload" and wait while your file is being processed.
  4. Review the Pre-import file check. You’ll be able to edit and correct your shipments after importing them, or you can choose to cancel the import and edit your CSV file directly.

You’ll be notified when shipments will be:

  • Imported as complete
  • Imported as incomplete (you'll need to complete these after importing them)
  • Autocorrected
  • Imported with errors (you'll need to correct these after importing them)

Click the arrow to the right of each item to expand the details.

Only the first 20 checks of each type will be displayed on your screen. You can view the complete list by clicking 'Download pre-import file check report'.

5. Click Import shipments and wait while your shipments are imported.

6. Once your shipments have been imported and created, you’ll see a success message on the Shipments screen.

  • Any shipments that need correction will be marked with a red ‘incomplete’ icon, and any shipments that have been autocorrected will be marked with an orange ‘corrected’ icon. It’s a good idea to check the autocorrected files to make sure their data is correct.

7. If any shipments had errors and weren’t imported, correct these in your CSV file and remove any shipments that were already imported. If you don’t remove the shipments that were already imported, they’ll be imported again, creating duplicates. Repeat steps 1–6 to import your remaining shipments.

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